Have questions about our shipping process? We’ve got answers.
How much is shipping?
We are happy to be able to offer free shipping if you live in the US or abroad and order two or more items. If you order just one and live in the US, shipping is $7, and if you are outside of the US a single item order will be $12.
But where do you ship?
We currently offer shipping to the US, UK, Australia, and Canada. We are looking to expand shipping in the future, so hold tight if you’re in a different country! (Or move, because we hear Australia is nice this time of year.)
How do you ship in the US?
We use USPS for our standard shipping. Because of this, we can ship to any address that USPS recognizes! This includes PO Boxes, and US territories and military bases.
How do you ship internationally?
If you live in Canada, Australia, or the UK, we use your local shipping carriers. For Canada we ship with Canada Post, for Australia we use Australia Post, and if you’re in the UK your orders will be delivered through Royal Mail.
So when will my order ship?
For our pre-order, as we ramp up to our full store, we will ship in 30 days. When they ship you’ll receive a shipping notification email. After this pre-order, it takes about 1-4 business days for your order to be processed and shipped. You will receive a shipping confirmation email with tracking as soon as this happens. Any orders placed before 4 PM PST will ship the same evening if order volume permits. Any order placed after 4 PM PST on Friday, or over the weekend, will ship out the following Monday. We are unable to process orders on weekends or holidays.
Ok, so when will my order arrive?
If you are in the US, your order will arrive within 7-10 days.* If you’re one of our girlfriends in AK, HI, PR, or a US military base, your order may take an additional 2-4 weeks.
If you are in Australia or the UK, your package will arrive 8-10 days after it ships. Canadian orders will arrive within 7-12 days.*
*We work as hard as we can to stick to these timeframes, but in the event of weather, carrier delays, or production issues, your delivery may take longer. We promise we’ll make sure any wait is as short as possible.
Can I expedite my order?
At this time, we are offering only standard shipping! But the anticipation makes it so exciting, right?
Can I make changes to my order after it’s been placed?
Because we do our best to fulfill every order as soon as possible, we are unable to make changes to order details, including address changes, once it has been placed. If you do need to change anything, please email firstname.lastname@example.org as soon as you can and we will do our best to accommodate changes before your order processes. Thanks for your understanding.
Will I get a tracking number?
Absolutely. Right after you place your order you will receive a confirmation email letting you know we got all the information, and giving you an order number for your records. When it ships, about 1-4 business days after placing the order, we will send you a shipment notification email with tracking information so you can keep an eye on its progress. Please note that your tracking link will show movement after your order has cleared customs in 5-8 business days, so don’t be alarmed it the status isn’t available right away.
Will I be charged extra taxes after my item clears customs? (International.)
If you live in Australia or the UK, your deliveries are shipped on a DDP (Delivery Duty Paid) system, where you do not pay any additional fees when your order ships or crosses a border. Duties and taxes are calculated directly into your shipping costs, and are taken care of on check out. This does mean that duties and taxes are non-refundable.
Canada operates on a DDU (Delivery Duty Unpaid) basis, which means your duties and taxes are not charged on check out, but rather on delivery. Paying these taxes releases your order from customs. Your local customs office can help you with more information.
What happens if my package is stolen?
That is always frustrating when a package goes awry. Once your items are shipped however, we cannot be liable if it is lost or stolen. If your tracking number shows that your package as delivered but you did not receive it, please contact USPS for more information.
Need to Return?
1) Put what you don’t want (tags still on) in a box.
2) Label using a carrier of your choice.
3) Fill out our return form so we know what’s going on.
4) Make sure to include the completed return form in the box, and ship it to: Girlfriend Collective, c/o Returns, 1624 4th Ave Suite 300, Seattle, WA 98101.
Returns and Exchanges US
You are responsible for shipping us your returns within 14 days of receiving your order at your own shipping cost using a carrier of your choice. Items must be unworn, unwashed, with the tags still attached. Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order.
Exchanges will be dependent on stock available and for the same style and color only. If you would like to exchange, email us at email@example.com.
Since you will be liable for any lost or damaged packages we recommend using a carrier that provides tracking numbers. Items must be unworn, unwashed, with the tags still attached.
Returns and Exchanges International
We cannot offer exchanges for our international customers at this time. However, you may return the items, postmarked within 14 calendar days of receipt, for your refund to be considered.
You are responsible for shipping us your returns at your own shipping cost using a carrier of your choice. Items must be unworn, unwashed, with the tags still attached. Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order. Please note that we cannot be responsible for any change in currency rates.
Manufacturing errors are rare, but if you receive a damaged product please email us at firstname.lastname@example.org within 48 hours of receiving your order. To receive a refund or exchange, follow these steps:
1. Do not remove the tags.
2. Take hi-resolution, well-lit photos of the damaged product and include them in your email.
3. We will review your claim and upon approval we will either provide a full refund or exchange, depending on stock and availability. In some cases, we may provide a pre-paid label to return the item before we approve.
Please allow 5-7 business days to process your return and 5-10 business days for your bank to post the refund to your account. We’ll send you an email when our team has processed your refund so you know it’s on the way.