Have questions about our shipping process? We’ve got answers.
How much is shipping?
We are happy to offer free shipping on all orders of two or more items and on all leggings. (Ooh.) If you order just one non legging item and live in the US, shipping is $7; if you are outside the US, a single item order will be $12.
Where do you ship?
We currently offer shipping to the US, UK, Australia, and Canada. We are also available worldwide via nordstrom.com.
We use USPS to ship within the US. Because of this, we can ship to any address that USPS recognizes. This includes PO Boxes, US territories, and military bases.
If you live in Canada, Australia, or the UK, we use your local shipping carriers. For Canada, we ship with Canada Post and for Australia we use Australia Post. In the UK, we ship all orders under 2KG via Yodel, and those over 2KG (think: 3+ leggings or more than 2 sets) via ParcelForce.
When will my order ship?
Please allow 1-4 business days for your order to be processed and shipped. Once your order ships, you'll receive a shipping confirmation email with tracking.
Please note any order placed after 4 PM PST on Friday or over the weekend will ship out the following Monday. We are unable to process orders on weekends or holidays.
When will my order arrive?
If you're in the US, your goods will arrive within 7-10 business days after they ship depending on customs.* If you’re in AK, HI, PR, or a US military base, your order may take an additional 2-4 weeks.
If you are in Australia or the UK, your package will arrive 8-12 days after it ships. Canadian orders will arrive within 7-14 business days. Please note that customs times may vary by location.
*We work hard to stick to these timeframes, but in the event of weather, carrier delays, or production issues, your delivery may take longer. We promise we’ll make sure any wait is as short as possible.
What does "pre-shipment" mean?
“Pre-shipment” is postal service lingo that, in our case, means your order is going through customs. So if you see “pre shipment” on your tracking page, don’t fret — your order is on its way and tracking will update shortly. If you’d like, you can sign up for shipping notifications from USPS to be informed when your order arrives at the USPS facility and is distributed for delivery.
Can I expedite my order?
We are offering only standard shipping at this time, but the anticipation makes it so exciting, right?
Can I make changes to my order after it’s been placed?
Because we do our best to fulfill every order as soon as possible, we are unable to make changes to order details, including address changes. If you need to change anything, please email email@example.com as soon as you can and we will do our best to accommodate changes before your order processes.
Will I be charged extra taxes after my item clears customs? (International.)
If you live in Australia or the UK, your deliveries are shipped on a DDP (Delivery Duty Paid) system, so you won't pay any additional fees when your order ships or crosses a border. Duties and taxes are calculated directly into your shipping costs and are taken care of on check out. Please note that this means duties and taxes are non-refundable.
Canada operates on a DDU (Delivery Duty Unpaid) basis, which means your duties and taxes are charged on delivery rather than at checkout. Paying these taxes releases your order from customs. If you have any questions, your local customs office can assist you best.
What happens if my package is stolen?
Ugh, that's so frustrating. Once your items are shipped, we cannot be liable if they are lost or stolen. If your tracking number shows that your package was delivered but you did not receive it, please contact USPS for more information.
For US customers, start your return or exchange here: https://returns.girlfriend.com/.
For International customers, please follow the instructions below:
Need to return or exchange within the US?
Most purchases may be returned within 30 days of the date in which your order was fulfilled. Items must be unworn and unwashed, with the tags still attached. Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order.
Exchanges will be dependent on stock available and for the same style and color only.
Only send returns using our pre-paid return labels so we can track your stuff. We cannot refund a lost return that was sent using a method other than our return labels.
We deduct $7 to cover shipping and restocking costs from refunds. Refunds for store credit are free. To request a refund in store credit, please include a note in the comment box on your Estimated Refund Page.
Need to return an international order?
We cannot offer exchanges for our international customers at this time. (Sorry.) However, you may return the items, postmarked within 30 days of of the date in which your order was fulfilled.
You are responsible for shipping us your returns at your own shipping cost using a carrier of your choice. Items must be unworn, unwashed, with the tags still attached. Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order. Please note that we cannot be responsible for any change in currency rates.
What if I used Afterpay?
If you placed your order using Afterpay and would like an exchange or refund, send us an email at firstname.lastname@example.org so we may assist you best.
What is an “Instant Refund Credit”?
This is an instant voucher you may receive while you wait for your return to be processed. You can choose to spend it on something else (ooh, shopping), or wait for your return to be refunded to your original payment method.
If you haven’t used your credit by the time your returned items are checked in with us, we’ll send a refund back to your original payment method and deactivate the credit. If you already used some of your credit, you’ll be refunded the outstanding balance. Ooh.
What's your promotional returns policy?
Please note that all promotional purchases are final sale and are not eligible for return or exchange. There will be no price adjustments for previous purchases and no extensions allowed.
What if my item arrives damaged?
Manufacturing errors are rare, but if you receive a damaged product please email us at email@example.com within 48 hours of receiving your order. To receive a refund or exchange, follow these steps:
1. Do not remove the tags.
2. Take hi-resolution, well-lit photos of the damaged product and include them in your email.
3. We'll review your claim and upon approval we will either provide a full refund or exchange, depending on stock and availability. In some cases, we may provide a pre-paid label to return the item before we approve.
When will I get my refund?
Please allow 5-7 business days to process your return and 5-10 business days for your bank to post the refund to your account. We’ll send you an email when our team has processed your refund so you know it’s on the way.