Shipping & Returns

Shipping

Have questions about our shipping process? We’ve got answers.

How much is shipping?

We are happy to offer free shipping on all orders of two or more items. If you order just one and live in the US, shipping is $7, and if you are outside of the US a single item order will be $12.

But where do you ship?

We currently offer shipping to the US, UK, Australia, and Canada. We are looking to expand shipping in the future, so hold tight if you’re in a different country! (Or move, because we hear Australia is nice this time of year.)

How do you ship in the US?

We use USPS for our standard shipping. Because of this, we can ship to any address that USPS recognizes. This includes PO Boxes, and US territories and military bases.

How do you ship internationally?

If you live in Canada, Australia, or the UK, we use your local shipping carriers. For Canada we ship with Canada Post, for Australia we use Australia Post, and if you’re in the UK your orders will be delivered through Royal Mail.

So when will my order ship?

It takes about 1-4 business days for your order to be processed and shipped. You will receive a shipping confirmation email with tracking as soon as this happens. Any orders placed before 4 PM PST will ship the same evening if order volume permits. Any order placed after 4 PM PST on Friday, or over the weekend, will ship out the following Monday. We are unable to process orders on weekends or holidays.

Ok, so when will my order arrive?

If you are in the US, your order will arrive within 7-10 business days, depending on customs.* If you’re one of our girlfriends in AK, HI, PR, or a US military base, your order may take an additional 2-4 weeks.

If you are in Australia or the UK, your package will arrive 8-12 days after it ships. Canadian orders will arrive within 7-14 business days.* Please note that the time your items take to clear customs will also vary by location.

*We work as hard as we can to stick to these timeframes, but in the event of weather, carrier delays, or production issues, your delivery may take longer. We promise we’ll make sure any wait is as short as possible.

Please note that due to Canada Post's backlog from the strike, shipping to Canada may take an additional 5-7 days on top of our regular timeframe.

Can I expedite my order?

At this time, we are offering only standard shipping, but the anticipation makes it so exciting, right?

Can I make changes to my order after it’s been placed?

Because we do our best to fulfill every order as soon as possible, we are unable to make changes to order details, including address changes, once it has been placed. If you do need to change anything, please email hello@girlfriend.com as soon as you can and we will do our best to accommodate changes before your order processes. Thanks for your understanding.

Will I get a tracking number?

Absolutely. Right after you place your order you will receive a confirmation email letting you know we got all the information, and giving you an order number for your records. When it ships, about 1-4 business days after placing the order, we will send you a shipment notification email with tracking information so you can keep an eye on its progress. Please note that your tracking link will show movement after your order has cleared customs in 5-8 business days, so don’t be alarmed it the status isn’t available right away.

Will I be charged extra taxes after my item clears customs? (International.)

If you live in Australia or the UK, your deliveries are shipped on a DDP (Delivery Duty Paid) system, where you do not pay any additional fees when your order ships or crosses a border. Duties and taxes are calculated directly into your shipping costs, and are taken care of on check out. This does mean that duties and taxes are non-refundable.

Canada operates on a DDU (Delivery Duty Unpaid) basis, which means your duties and taxes are not charged on check out, but rather on delivery. Paying these taxes releases your order from customs. Your local customs office can help you with more information.

What happens if my package is stolen?

That is always frustrating when a package goes awry. Once your items are shipped however, we cannot be liable if it is lost or stolen. If your tracking number shows that your package as delivered but you did not receive it, please contact USPS for more information.

Re: Christmas 2018

Giving Girlfriend as a gift this year? That’s so nice of you! Just a heads up that if you want your gift to arrive by December 25th, you’ll need to order by December 8th. Happy Holidays!

Need to Return?

1) Put what you don’t want (tags still on) in a box or envelope. 
2) Label or ship using USPS, Royal Mail, or Australia Post (depending on your location, of course).
3) Fill out our return form that came with your package so we know what’s going on.
4) Make sure to include the completed return form in the box, and ship it to: Girlfriend Collective, c/o Returns, 4244 University Way NE, PO Box 45700, Seattle, WA 98145.

Returns and Exchanges US

You are responsible for shipping us your returns within 14 days of receiving your order at your own shipping cost using a carrier of your choice. Items must be unworn, unwashed, with the tags still attached. Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order.

Exchanges will be dependent on stock available and for the same style and color only. If you would like to exchange, email us at hello@girlfriend.com.

Since you will be liable for any lost or damaged packages we recommend using a carrier that provides tracking numbers. Items must be unworn, unwashed, with the tags still attached.

Returns and Exchanges International

We cannot offer exchanges for our international customers at this time. However, you may return the items, postmarked within 14 calendar days of receipt, for your refund to be considered.

You are responsible for shipping us your returns at your own shipping cost using a carrier of your choice. Items must be unworn, unwashed, with the tags still attached. Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order. Please note that we cannot be responsible for any change in currency rates.

Promotional Item Refunds

We want you to love our products as much as we do, but we understand sometimes it just doesn’t work out. With any buy one, and get 50% off a second promotion, if you return the one item, you will get a refund or credit of the full price, but you will also be charged the full price of the second item. The same rules apply for any other promotions where you are receiving an item at a discount or for free.

Promotions Return Policy

All Cyber Week and Treat Yo’Self / TREATYOSELF promotion purchases are final sale and are not eligible for return or exchange. There will be no price adjustments for previous purchases and no extensions allowed. 

Damages

Manufacturing errors are rare, but if you receive a damaged product please email us at hello@girlfriend.com within 48 hours of receiving your order. To receive a refund or exchange, follow these steps:

1. Do not remove the tags.

2. Take hi-resolution, well-lit photos of the damaged product and include them in your email.

3. We will review your claim and upon approval we will either provide a full refund or exchange, depending on stock and availability. In some cases, we may provide a pre-paid label to return the item before we approve.

Processing Time

Please allow 5-7 business days to process your return and 5-10 business days for your bank to post the refund to your account. We’ll send you an email when our team has processed your refund so you know it’s on the way.

Need more help? Call us (844) 234-2346, email us at hello@girlfriend.com, or head to girlfriend.com/faq.