FAQ

Looking for answers? We've got those too.

Top Questions

When will my order ship?

    • We aim to have all orders shipped within a few business days of your order being placed. However, during this time our warehouse is operating at limited capacity and we expect a delay in your order shipping out. Please allow for a few extra days (approx. 2-6 business days) for your order to ship. Don’t worry — as soon as it does, you will receive an email with your shipping confirmation and tracking number. Thanks so much for your patience!

What items are final sale?

    • All promotional purchases and e-Gift Cards are final sale and are not eligible for return or exchange. This includes free leggings earned through our Refer-A-Friend program, free gifts, and any items marked on our site as final sale.

 

Orders & Shipping

How much is shipping?

We are happy to offer free shipping on orders of $100 or more.

If you live in the US, shipping is $7 for a single item order; if you are outside the US, a single item order will be $12.

All Sage and Jade members of The Collective enjoy free shipping on all orders. ;)

*Please note that we do not cover the shipping costs for leggings redeemed with a Free Legging Code.

Where do you ship?

We currently offer shipping to the US and Australia. We are also available worldwide via nordstrom.com. See our other stockists here.

We use USPS to ship within the US. Because of this, we can ship to any address that USPS recognizes. This includes PO Boxes, US territories, and military bases.

Heads up, we’re currently testing out a new fulfillment center so some US orders may be shipped through UPS.

If you live in Australia, we use your local shipping carrier, Australia Post.

 

UK:

We've had to temporarily pause shipping to the UK due to severe disruptions in the airline industry. We'll be sure to make an announcement as soon as we're able to resume shipping.


CANADA:

Unfortunately, we're unable to accept orders shipping to Canada at this time. We’re working on getting this reinstated ASAP, but we expect this won’t return until 2021. Don’t worry — when it’s back, you’ll be the first to know. Thanks for hanging in there. <3

When will my order arrive?

In order to limit the distance your items travel and avoid extra CO2, we keep our goods consolidated in a fulfillment center near our factory, then ship out from there. (Rather than shipping everything from our SA8000 certified factory in Vietnam to the US, then shipping it yet again to all the places we're available.)

All orders ship within 1-6 business days of the order date. Once your order ships, you'll receive a shipping confirmation email with tracking.

If you're in the US, your order will arrive within 7-10 business days after it ships depending on customs.* If you’re in AK, HI, PR, GU, or a US military base, your order may take an additional 2-4 weeks.

If you are in Australia, your package will arrive 8-12 days after it ships.

 

UK:

We've had to temporarily pause shipping to the UK due to severe disruptions in the airline industry. We'll be sure to make an announcement as soon as we're able to resume shipping.

 

CANADA:

We're unable to accept orders shipping to Canada at this time. We’re working on getting this reinstated ASAP, but we expect this won’t return until 2021. Don’t worry — when it’s back, you’ll be the first to know.

Please note that due to new developments and increased volume, you should expect the following delays on shipments as outlined in the chart below.

DESTINATION

PROCESSING TIME

ESTIMATED DELIVERY

CARRIER

US

1-6 business days

*1-2 business day delay

7-10 business days

USPS

Australia

1-6 business days

*3-5 business day delay

8-12 business days

Australia Post

Canada

Unavailable

Unavailable

 

UK

Unavailable

Unavailable

Hermes

*We work hard to stick to these timeframes, but in the event of weather, carrier or customs delays, or production issues, your delivery may take longer. We promise we’ll make sure any wait is as short as possible. Please note any order placed after 4 PM PST on Friday or over the weekend will ship out the following Monday. We are unable to process orders on weekends or holidays.

What does “pre-order” mean? When will it ship?

If an item is listed as “pre-order,” it means that we haven’t received it into our warehouse yet. As soon as we receive it, we will ship it out to you. Please note that if any part of your order contains a pre-order item, we will wait until your entire order is available to ship before we send it out to you. The estimated ship time should be listed on the product page.

What does "pre-shipment" mean?

“Pre-shipment” and "on its way" is postal service lingo that, in our case, means your order is going through customs. So if you see “pre shipment” on your tracking page, don’t fret — your order is on its way and tracking will update within the next couple of days. If you’d like, you can sign up for shipping notifications on your USPS tracking page or the Shop App to be informed when your order arrives at the USPS facility and is distributed for delivery.

Can I expedite my order?

We are offering only standard shipping at this time, but the anticipation makes it so exciting, right?

Can I make changes to my order after it’s been placed?

Once your order is placed, we are unable to make any changes, including address changes, item changes, or cancelation requests.


If you need an address change on your package, we recommend reaching out to the carrier to update your shipping information. Not sure who your carrier is? Find out here!

Will I be charged extra taxes after my item clears customs? (Australia)

If you live in Australia, your deliveries are shipped on a DDP (Delivery Duty Paid) system, so you won't pay any additional fees when your order ships or crosses a border. Duties and taxes are calculated directly into your shipping costs and are taken care of on check out. Please note that this means duties and taxes are non-refundable.

What happens if my package is lost or stolen?

Ugh, that's so frustrating. Once your items are shipped, we are not liable if they are lost or stolen. If your tracking number shows that your package was delivered but you did not receive it, please allow 2-3 more days for delivery before contacting your carrier for more information.

What is the Recycled Pink Pouch?

We love this question. It’s our 100% recycled pouch that we ship your clothes in to avoid plastic poly bag packaging — you can wash it, but it’s not a wash bag that catches microfibers. It’s made with recycled polyester and is recyclable with ReGirlfriend (although please note that pink pouches must be sent in with an eligible ReGirlfriend return and won’t be accepted by themselves).

Don’t want one included with your order? No problem — you can opt out of receiving a pouch with your order when you view your cart.

Quick note: like our leggings, our pink pouches also take time to make. Therefore, we can only offer the option to include one with your order if we have some in stock.

I ordered something and now it's now on sale. Do you offer price adjustments?

Sorry! All of our sale offers are available for a limited time only and we're unable to offer price adjustments.

Returns & Exchanges

What is your return policy?

We gladly accept unworn, unwashed items with the tags still attached within 30 days of their ship date. Once your return has been scanned and confirmed, we will either process your refund to your original payment method, initiate your exchange, or issue your store credit as requested.

All promotional purchases, such as leggings redeemed with a Free Legging Code, free gifts, e-Gift Cards, or items marked final sale are not eligible for returns or exchanges.

Please note there will be a $7 shipping and restocking fee for mail-in refunds, but exchange requests and drop-off returns are free. If you’re submitting a return for store credit, your restocking fee will be waived. If you’re a US-based Jade or Sage member, returns and exchanges are always free!

 

Swimwear:

Please note that all tags and hygiene liners must be attached in order for your return to be accepted. Your return may be refused if the item is damaged or missing any tags/liners.

 

Socks & Underwear:

For your first socks or underwear purchase, you’re eligible for a full refund within 30 days of purchase, even if the tags and protective liners have been removed. After your first purchase, socks and underwear will be final sale. Both socks and underwear are ineligible for exchanges at this time.

 

Afterpay:

Please note refunds on orders placed using Afterpay will first be refunded from Girlfriend Collective to Afterpay, and then to you. For more information about Afterpay returns, visit help.afterpay.com.

 

Make sure to only use our pre-paid return labels so we can make sure to track your stuff. We are unable to refund lost returns using labels other than our own.

How do I submit a return? (US Only)

Returns just got easier.

 

To mail it in:

  1. Head over to our Returns & Exchanges page here.
  2. Fill out the Order Number and Zip Code fields.
  3. Select the item(s) you’d like to return and specify the return reason(s).
  4. Select your refund preference.
  5. Print out the label provided in your return confirmation email and send back your item(s) within 30 days.

Make sure to only use our pre-paid return labels so we can make sure to track your stuff. We are unable to refund lost returns using labels other than our own.

 

To drop it off:

  1. Start your return or exchange online here to receive a QR code for a contact-free drop-off
  2. Click here to find a location near you
  3. No need to box your items
  4. Have your QR code handy when you arrive at a Happy Returns bar location

 

Your refund (or store credit) will be processed immediately upon drop-off or once your return has been scanned in by the carrier. From there, it usually takes between 5-10 business days for your refund to post to your account depending on who you bank with.

Please note there will be a $7 shipping and restocking fee for mail-in refunds, but exchange requests are free. If you’re submitting a return for store credit, your restocking fee will be waived. If you’re a US-based Jade or Sage member, returns and exchanges are always free!

 

What about exchanges? (US Only)

  1. Head over to our Returns & Exchanges page here.
  2. Fill out the Order Number and Zip Code fields.
  3. Select the item(s) you’d like to exchange and your color/size preferences
  4. Print out the label provided in your return/exchange confirmation email to mail it in or drop it off at a Happy Returns Bar

We cannot process exchanges for other styles at this time. We recommend submitting a return for a refund so you can place a new order for what you want!

Once your return is received by the carrier or dropped off at a Happy Returns Bar, your exchange order will then be placed. Please note that exchanges are not guaranteed until you send back or drop off your items. If your requested exchange items sell out, you will automatically be refunded to your original form of payment.

We cannot offer exchanges for our international customers at this time. (Sorry!) If you need to return anything, check out our International return instructions.

What if I’m returning or exchanging an International order?

We cannot offer exchanges for our international customers at this time. (Sorry!) However, you may return the items, postmarked within 30 calendar days of receipt, for your refund to be considered.

You are responsible for shipping us your returns using a carrier of your choice. Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order. Please note that we cannot be responsible for any change in currency rates.

 

To send us your return:

  1. Include the packing slip that came with your package so we can easily find your order.
  2. Put what you don’t want (tags still on) along with the form in a box or envelope. The pink zipper pouch is yours to keep. ;)
  3. Label and ship using a carrier of your choice.
  4. Ship to:

    Girlfriend Collective c/o MCB

    7920 Airway Rd # A4

    San Diego, CA 92154

  5. Email us at hello@girlfriend.com with your return's tracking number and carrier along with a list of items you're returning.

Since you will be liable for any lost or damaged packages we recommend using a carrier that provides tracking numbers.

Need to return or exchange a gift?

Sorry your gift didn't work out. :( Just click on the "Start a gift return" button to get started, we won't tell. Just make sure you have the order number and zip code handy. Once you submit your gift exchange request and send in your return, we’ll issue you store credit to use on whatever you’d like on our site!

What happened to the "Instant Refund Credit"?

Although the previous Instant Refund Credit feature is no longer available, we do recommend requesting a refund in the form of store credit. This way you can receive and use your credit as soon as your return is scanned in by the carrier or dropped off at a Happy Returns bar.

When will I receive my exchange order?

Your exchange order will be placed once your return is scanned in by the carrier or dropped off at a Happy Returns bar. From there, your exchange will take our usual 7-14 business days to arrive depending on where you’re located.

For more information on our shipping timelines, check out our FAQ section.

I sent in my return through the old system, what do I do now?

If you’ve previously submitted a return or exchange request on our old system and haven’t already sent back your items, the return label you originally received is still valid. You can use this label to return your items. You can rest assured that your refund will be processed back to the original form of payment used on your purchase.

If you requested an exchange, your order will still be on its way to you and you can send your items back to us with the label you already received.

Once we have received your items, please allow 5-7 business days for us to process your return and 5-10 business days for your bank to post the refund to your account. We’ll send you an email when our team has processed your refund so you know it’s on the way.

Only one email address per account is allowed (no merging accounts or transferring points, sorry). So only checkout using the email address associated with your account, even if it’s your old embarrassing one from middle school.

What items are final sale?

All promotional purchases and e-Gift Cards are final sale and are not eligible for return or exchange. This includes free leggings earned through our Refer-A-Friend program, free gifts, and any items marked on our site as final sale.

 

For your first socks or underwear purchase, you’re eligible for a full refund within 30 days of purchase, even if the tags and protective liners have been removed. After your first purchase, socks and underwear will be final sale.

Fit & Sizing

What size am I?

We recommend using a tape measure to find your perfect fit. If you're in between sizes on our size chart, we suggest sizing down for a more compressive fit, or sizing up for a more relaxed fit. If you're still unsure about your size, drop us a line at hello@girlfriend.com and we'd be happy to help.

Quick note! Your compressive pieces may feel a bit snug on your first wear but this is totally normal! Our RPET fabric was designed to provide optimal compression but you’ll find that these styles will relax and mold to your body the more you wear them!

Are your leggings sheer-proof?

We get it — no one wants a see-through legging. That’s why all of ours are opaque, with the majority of colors being 100% sheer-proof. However, our lighter colors (like Ivory, Sand Dollar, Sherbert, Citrine, etc.) are our only ones that are not 100% sheer-proof, so we recommend wearing underwear that matches your skin tone just in case.

Do all colors fit and feel the same?

You may notice some of our colors have a different hand-feel. Each color goes through a unique dyeing and brushing process, which results in some feeling a little stretchier than others — but rest assured, all of our colors carry the same durability, compression, and quality across the board.

Product Information & Care

How do I wash and take care of my Girlfriend Collective pieces?

Wash in cold water and hang to dry — it’s better for the environment and reduces energy use in addition to being the best way to take care of your clothes. Actually, you might want to consider doing this with your entire wardrobe…

When are you restocking?

This is a tricky one.

 

We have certain collections that are a part of our core Girlfriend product line, which we restock periodically. (Unfortunately, we don’t have set dates for our restocks, but we try to let you know as soon as we get word.)

 

Our Essential colors (Black, Moss, Midnight, Plum and Moon) are restocked year-round.

For our seasonal limited color collections, we rarely (if ever) restock them. As a slow fashion company, we produce these limited color collections in smaller quantities to avoid overproduction (because waste is gross and there’s nothing more wasteful than overproduction). We try to restock if there’s a demand, but the health of our planet and the people who make your clothes come first. So, if an item you like is in stock in your size and color, get it while it’s hot — and, you know, available.

 

If you see an item you want out of stock on the site, simply click the “JOIN WAITLIST” button on the product page. This will automatically sign you up for notifications should this product ever come back into stock.

Is your recycled polyester BPA free?

Yes, it is. We understand why you’d want to check, because there is a lot of confusion about what kind of plastic is floating around (pun very much intended), so let’s talk about it. Plastics that contain BPA are polycarbonates, or the type of plastic specifically used in reusable water bottles.

Our recycled PET is polyethylene terephthalate and is used in single use water bottles and food containers. This type of plastic has been repeatedly tested over 30 years for its safety. We say if it’s safe for your sandwich, it’s safe for your legs.

You may notice some of our colors have a different hand-feel. Each color goes through a unique dyeing and brushing process, which results in some feeling a little stretchier than others — but rest assured, all of our colors carry the same durability, compression, and quality across the board.

Do you offer gift cards?

We do offer e-Gift Cards! We send ours via email, so you can keep it to yourself or forward it to a friend.

Discounts and rewards are not applicable towards e-Gift Card purchases. An e-Gift Card can not be used towards another e-Gift Card purchase.

Please note that we’re unable to ship to Canada and the UK right now and e-Gift Cards are final sale and non-refundable.

Sustainability & Manufacturing

Is everything eco-friendly?

We're like the earth's number one fan, so being eco-friendly is at the top of our priorities, as is giving you as much information as possible. Here’s a breakdown of some of our products and how it stacks up.

Packaging: Our packaging is 100% recycled and recyclable, so don’t throw it away!

Compressive Leggings + Bras: Made from 79% recycled polyester (or RPET) and 21% spandex, our leggings are made from 25 recycled post-consumer bottles and our bras are made from 11.

LITE Leggings: Made from recycled fishing nets and other waste using ECONYL® yarn, our LITE fabric is made up of 83% recycled nylon and 17% spandex.

Reusable Pouch: Our reusable pouch is made with the same RPET as our bras and leggings. So not only is it reusable and adorable, it’s just as good for the earth as the rest of our line.

How do you turn old water bottles into clothes?

Did you know almost all synthetic activewear is made from plastic? We just make ours with materials that would otherwise clog landfills and pollute the earth. It all starts with 100% post-consumer water bottles that have their labels removed, are crushed into billions of miniscule chips, and then washed until they’re sparkling clean.

After a bunch of science stuff with names like “polymerization,” you get a soft, recycled yarn that eliminates the need for petroleum and diverts water bottles from landfills at the same time. You can watch a video of the process here.

Where do you manufacture?

All of our textiles are made from recycled materials in our facility in Taiwan that specializes in eco-friendly and high-quality textiles, then cut-and-sewn in our SA8000 certified factory in Hanoi, Vietnam, that guarantees fair wages, safe and healthy conditions, and zero forced or child labor.

Why Vietnam and not the USA?

You may not know it, but a lot of the best manufacturers for high-performance fabrics are located overseas. We know - we looked. The United States has great manufacturers for basic knitwear, but for our premium activewear the only machines up to the challenge were in Vietnam. Once we found our SA8000 certified manufacturer, we knew it was a match. Quality is everything to us, and we wanted to make sure we gave you the best product at the best price that you could find.

What’s SA8000?

SA8000 is a social accountability standard and certificate developed by Social Accountability International (SAI). They created this certification to help and protect workers worldwide by providing a standardized guideline to protect the integrity of workers’ conditions and wages. SA8000 overlaps with Fair Trade certification, but while Fair Trade is predominantly used for farming, SA8000 is a certification used in factory conditions.

How do we know you’re really fair-trade, and using recycled fabrics?

We want to be as transparent as possible, so we're happy to share our certifications with you.

Our factory is SA8000 certified, which you can read about here, and view our certification here. This certification promises that our operation adheres to those super strict regulations that keep factory employees well-paid, safe, and living healthy lives.

Our recycled fabric is certified Standard 100 by Oeko-Tex, the world’s leader in testing fabrics to regulate harmful substances. They make sure every fabric’s origin and contents are totally up front, so you know exactly what you’re putting on your body. See our certifications here.

What can I do about microfibers?

Did you know all synthetic fabrics shed tiny pieces of plastic called microfibers in the wash? (It’s true. Even your favorite cozy fleece, swimwear, underwear, vintage dress, and, yep, Girlfriend leggings.) We recommend washing all of your synthetics in a washing bag or filter. We make and sell one here that attaches to your home washing machine and captures these fibers before they can enter water streams, keeping microfibers out of the oceans and away from the creatures that inhabit them. Let’s clean this place up.

How do you dye?

Our fabric is dyed with eco-friendly dyes and the wastewater is carefully cleaned and cooled before it is released. (We even donate the dye mud to a local pavement facility where it’s recycled into sidewalks and roads.)

The unique dyeing process can result in some irregularities in color, which are not considered damages. Please note colors may run at first, so we recommend washing your new leggings separately or with similar colors just in case.

Where do you source all of your water bottles?

Great question!

Taiwan, where we source all of our post-consumer water bottles, used to be called “Garbage Island". A small island nation of 23 million people, the government saw the danger of ignoring the problem, and through widespread change has transformed Taiwan into a world leader in recycling, with 55% of waste being recycled (as opposed to 35% in the US).

Recycling is a community affair in Taiwan. Each night people gather to sort their waste into containers as a community — recyclables, food waste, and garbage. Rather than leave, they stay and talk until the trucks come and pick it up, turning what could be a tedious affair into a connective one.

Programs and volunteer groups have sprung up all over Taiwan to help bring this community spirit outside of city centers. We spent time documenting the Tzu Chi Foundation, which sets up micro-recycling centers in rural areas across Taipei. Run mostly by retired people, they set up drop off points to both give people access and education to recycling, and to promote environmental stewardship in their free time.

How is your recycled fabric made?

After all the bottles are sorted into their respective categories (#1, #2, #3, and #4 plastic), they are sent to their processing centers. Our leggings and bras are made from #1 plastic - or Polyethylene Terephthalate, also known as PET. Fun fact: All polyester (recycled or not) is derived from this type of plastic.

Our bottles are sorted, cleaned, and chipped into feedstock at the center. Our processing center is pretty special. It’s owned by a respected Taiwanese family that has been at the forefront of the recycling industry for decades.

We visited the facility, and were blown away by what we learned. It’s not only trusted by the Taiwanese government, it’s certified by them too. Being government certified means more than just having a certificate hanging on your wall saying that you can process plastic to resell. It means security measures are implemented and each facility is subject to accountability for how much plastic is taken in and how much is shipped out.

Why is being certified so important? It is a well-known fact in the recycling industry that in places like China with loose certifications and accountability standards, many will lie about where they get their plastic. It’s actually much easier to buy new plastic water bottles and recycle them, than to collect and sort post-consumer bottles. Often, recyclers will recycle brand new bottles as post-consumer bottles and sell them at a higher price to brands that are trying to use recyclables in their products. Gross.

At our facility, we have watched as bales of post-consumer bottles from all over Taiwan arrive at the facility. Each bale is weighed and logged. From there the bales go into a steam wash to remove caps and labels. After the caps and labels are removed, the bottles are sorted by color. We use the clear bottles for our fibers, and the colored bottles get sent elsewhere to be processed for myriad other uses.

Once the color sorting is done, we shred them down into tiny chips, wash them again, and place them in transport bags to be shipped to our manufacturing facility. Each bag is weighed and logged again to make sure that the output is equal to input. This ensures that we have an accurate count for how many bottles were used and can verify that they were the same bottles processed at arrival.

As soon as our spinning mill takes the delivery of our raw PET chips from the recycling center, the bags of chips go through another wash, and are dried. Once they dry, the chips get sent to storage silos and are sent to a machine where the chips get heated up and extruded into long thick spaghetti like strands. From there, they are chipped down to little pellets.

The pellets then get reheated and are extruded again to make superfine threads that are spun together into our yarn. From there they are spun onto large bobbins, packaged, and sent to our knitting factory.

Our knitting process is unlike almost anything in the industry.

Our fabric is softer and more stable than your standard single-jersey. This process requires time and precision, which means each of our knitting machines can only produce about 100 pairs-worth of fabric in a 24-hour period.

What happens to the water used during your dyeing process?

The dyeing process is often environmentally destructive, with many facilities opting for non eco-friendly dyes and chemicals, and choosing to dump wastewater freely into water sources like streams and rivers. If you look at photos of rivers that flow by cities involved in garment manufacturing, you will often notice bright blue or red water that enters the water tables that the community uses. This water not only damages the environment but is extremely harmful to people and crops that depend on their water sources to survive.

Guess what? We weren’t into it, so we didn’t accept it.

Our facility should be the standard for how wastewater should be treated. Every single drop of water that is used to dye our fabric gets sent to our wastewater treatment plant literally 100 feet away from the machines. It doesn’t even have time to think about escaping.

There, the water gets treated to separate out our OEKO-certified safe dyes and stray fibers. When everything is separated, we measure the water to make sure it’s safe to release. The devices that measure this are set up to send information in real time to the Taiwanese EPA. With their approval, we discharge the water into a healthy stream where it goes on its merry way.

Most facilities dump dye mud in the landfill, but we decided to get creative. Our dye mud is sent to a pavement facility, where it’s transformed to be used for paving stones, making sidewalks better for the community.

From fiber to fabric, we need to look at every step and make sure we know its impact.

What's the deal with your recycled nylon fabric?

Every year, millions of marine animals – like sea turtles, seals, dolphins, and whales – are harmed by ocean plastic pollution. About 10% of the estimated 14 billion pounds of trash discarded in the ocean annually is made up of abandoned, lost, or discarded fishing gear.

That’s why we make our Maternity Collection with ECONYL®, a fiber made from recycled fishing nets and other waste that would otherwise be discarded into oceans and landfills. By using this recycled material, we help clean our oceans, recycle that waste, and cut out the need for raw materials like crude oil, which are traditionally used in the production of nylon.

Referrals & Rewards

What do I get for joining The Collective?

Aside from our unconditional friendship, you’ll receive 25 points instantly upon sign up. As you earn more, you’ll become eligible for things like free shipping, early access, and exclusive gifts. Ooh.

If you haven't already, simply sign up here and start earning points today.

Will my past purchases count toward my Girlfriend status?

That’s the best part — all of your past un-returned purchases will count towards your lifetime spend and point balance in your Collective account. These also don't expire. Any points earned from returned purchases will be deducted from your redeemable point balance and lifetime spend amount.

Please note that any orders made before September 2019 will count towards your lifetime spend amount but not your redeemable point balance.

What does “lifetime spend” mean?

This is the total amount you’ve spent on girlfriend.com to date on un-returned purchases. As you spend more (or earn more points), you’ll unlock new tiers and rewards.

Please note any points earned from returned purchases will be deducted from your redeemable point balance and lifetime spend amount.

How do I redeem my points?

Desktop Point Redemption

  1. Login to your account
  2. Add items to your cart
  3. At checkout, select how many points you'd like to apply to your purchase in the right-hand promo bar.

 

Mobile Point Redemption

  1. Login to your account
  2. Add items to cart
  3. At checkout, select the amount you want to apply to your purchase using the drop-down in the box
  4. Once you choose how many points you'd like to redeem, go ahead and click the orange arrow to apply the reward

 

*please note, The Collective points and discounts cannot be stacked.

Will I get my points back if I return my purchase?

If you return your entire purchase, the points you used on that order will be returned to your account within 1-2 business days from the day you receive your refund confirmation email. Please note that if your points/reward covers more than your order value, those points will not be returned to your account if you end up returning your order.

If you're returning a portion of your purchase, points used will not be returned to your account since the points are still applied to your order total.

Can I use my rewards and discounts all at once?

Sorry, we don’t allow code stacking in a single order. This means you can only use one discount code or reward point offer on a single purchase. However, you can use either a discount code of reward point offer with a gift card.

How do I submit a Photo Review?

About 30 days after you've placed an order, you will receive a review request email in your inbox. Please note that you will only receive one review request per order, not per item.

After you submit your written review via the email, you will be redirected to a page where you can upload your photo(s) of you wearing the product. Once you are done, hit “submit” again. Once your review and photo are approved by us, we’ll load 40 points into your Collective account. If you don’t wish to enter a photo, you can still submit a text-only review to receive 10 points to your Collective account.

 

*Please note that 10 points will be added to your account while your photo is being approved and once it has been, the remaining points will be added. This approval process takes approximately 3-5 business days.


*Make sure your images are of the correct item, are good quality (aka no blurry shots), and clearly display the product on your body. Otherwise, your review won’t be approved and you’ll miss out on the points.

Why didn't I receive points for my review?

Only reviews that are placed through our review request email will count towards your point balance. This is an email that will arrive about 30 days after you've placed an order. Only reviews placed directly through our website will not give you any points in your Collective account.

 

Please note that you will only receive one review request per order, not per item. If you haven’t received your review request email within 30 days of your purchase date, we recommend checking your spam folder. Sometimes it gets sent there. :(

 

You also may not have gotten a Review Request for any of the following reasons:

  • We’ve reached the limit. The maximum number of review request emails we can send you through our email provider within 30 days is 5. If we’ve sent you too many emails, you won’t receive that Review Request.
  • If you’ve already reviewed the same product in the past 12 months.
  • If you received three Review Request emails asking to review the same product.

What counts towards my 200 points bonus?

You'll receive a 200 point bonus for every 5 orders you place that have a minimum order value of $125 each. You can track your progress for this reward on your account homepage under "Reward History".

How does #goodjobgf work?

#goodjobgf is our initiative to get Girlfriends doing good. Tag us in an IG of yourself wearing Girlfriend and doing something good for the earth using the hashtag #goodjobgf. We update #goodjobgf points monthly, so allow for some time for your points to show up. Please note that only one post can be submitted per month.

What counts What doesn’t count

Hard posts on your Instagram grid

Instagram stories

A picture where you're recognizably wearing Girlfriend

A picture where we can't see if you're wearing Girlfriend (we love your selfies but we have to see more than like, a bra strap, you know?)

Posts on a public profile

Posts on a private profile

Volunteering with a charitable organization

Paid work — volunteers only, please!

Plogging (picking up trash while jogging)

Taking out your own trash

Cleaning up your local park/beach/neighborhood

Daily recycling (you do that anyway, right?)

Planting trees

Refusing plastic (ie: utensils or single-use water bottles). While this is an awesome practice, we should all be doing this in our daily lives anyway, so it doesn't count for this.

Got it? Now go do some good.

What is Refer a Friend?

Refer a Friend is our referral program that allows you to share a code with friends and receive a free Compressive High-Rise Legging or Compressive Mid-Rise Legging after they buy. Just use your personalized link to give your friend $10 off their first purchase of $95 or more (excluding shipping, taxes, and returns), and 30 days after their purchase you’ll receive an email with a code for a free pair of leggings of your own.

Please note that each code is single-use and can only be used once. Codes cannot be combined with other offers and cannot be used on gift cards. Excludes new colors in its first 30 days of launch.

Free legging codes can be redeemed only for the Compressive High-Rise Leggings or Compressive Mid-Rise Leggings and excludes new limited color or style releases. Please note that styles purchased with a Free Legging Code cannot be returned or exchanged. You can send your customized link to as many friends as you’d like, but you may not refer yourself through the creation of multiple email addresses. Not that you’d do that anyway...

We reserve the right to end, pause, or disable the program at any time. Free leggings earned before we end/pause/disable will be valid as usual, but once the program is on hold, there will be no $10 discount for the referred or free legging reward. Please refer to full terms & conditions here.

To keep tabs on your referrals, you can always review your referral history on your account page or towards the bottom of our Refer-A-Friend page here.

 

Discounts

How do I apply my discount code or gift card?

On your checkout page, you'll want to enter your discount or gift card code into the "Gift card or discount code" bar and click apply. Your total amount will then be updated!

Where is my discount code?

If you've signed up for our newsletter, keep an eye out for an email from us. We also recommend checking your junk folder just in case! Just click on the link provided and look for the promo bar with your discount code that you can apply in the discount box at checkout. It looks a bit like this:

 

 

If you've signed up for our text message alerts, you'll receive a follow-up message with your code to use at checkout.

Be sure to reach out to us at hello@girlfriend.com if you can't find it!

My discount code doesn’t work!

Our first-time customer promotions are only applicable to your first purchase of $95 or more.

All other exclusive codes are subject to the Terms & Conditions of the promotion they are tied to. If your code falls within the guidelines you received and still isn't working, please let our team over at hello@girlfriend.com know.

If your Free Legging Code isn't working, you'll want to make sure that your leggings are eligible. Click here for more information on our Refer-A-Friend program and style eligibility.

Please note that these discounts are one-time use and cannot be applied to any other purchases unless otherwise specified.

Can I use more than one discount?

Stacking promo codes is a no go. Only one special promo, discount link, reward offer, or referral code may be applied per order. We do not allow any discount stacking of any kind. This includes, but is not limited to, any special promotions like seasonal sales or Refer a Friend.

ReGirlfriend

Who can participate in the ReGirlfriend program?

Sorry, international friends — this program is only available in the US for now. We hope to expand in the future, so stay tuned!

How many items can I send to ReGirlfriend?

Due to limited bandwidth, we are only able to process one item at a time per shipping label. If you’d like to send back more than one item, you’ll need to purchase additional shipping labels for each one.

What can I send in for ReGirlfriend?

Any Girlfriend Collective Compressive (Compressive High-Rise and Classic-Rise Leggings, Bike Shorts, Run Shorts, Topanga Bras, Paloma Bras, or Monroe Bras), FLOAT, Socks, or Underwear pieces. We are currently working to create a similar system for our LITE fabric, but are unable to accept them at this time.

What condition do my items need to be in for the ReGirlfriend program?

Old, new, stained, ripped — we’ll take ‘em all. All fibers will be completely regenerated during the process, so we’re able (and happy!) to take clothes in any condition.

Is the entire legging recyclable?

Everything that is polyester is fully recycled, from the zipper to the thread. Once your item arrives at the recycling facility, they’re shredded, the polyester is separated from the spandex, and the polyester is recycled into new Girlfriend clothing. There is no way to recycle spandex at this time, but we are always looking for new ways to improve our processes.

How long does it take for my ReGirlfriend gift card to arrive?

After you start the recycling process, you’ll receive a shipping label via email within 24-48 hours. Your gift card will arrive to the same email address 5-7 days after that and can be spent immediately. (Nice.)

Does my ReGirlfriend gift card expire?

Never — that’s the best part.

COVID-19

We're with you in spirit.

To the Girlfriend community,

 

We hope everyone is safe and healthy during this difficult time. In light of the current developments around COVID-19, we wanted to take a moment and share the steps we’re taking to keep our community and employees as safe as possible.

While we don’t currently have retail spaces, our small but mighty team have all been working from home, all with full pay. We realize this is a privilege that not everyone is afforded, and plan to do our part at social distancing and flattening the curve. Our online store remains open at this time, and our warehouse is following recommendations from the CDC and WHO to ensure their safety and yours.

In the meantime, we hope to shed some positivity and comfort through our email and social channels as we navigate this new and changing reality. Don’t hesitate to reach out - let us know how we can support you through this or if you have any questions or concerns. We’re here for you! Let’s stay safe and connected.

 

All our best,

Quang, Ellie & the Girlfriend Collective team.

 

 

Are you still shipping out orders?

We are still fulfilling and shipping orders with the exception of orders shipping to Canada and the UK. We are currently unable to accept orders shipping to Canada and the UK at this time and all other orders may experience shipping delays between 2-5 business days. For more details, please check out our shipping section here.

 

I'm unable to receive my package at my shipping address. What can I do?

As much as we'd love to, we're unable to update shipping addresses once an order has been shipped. We highly recommend reaching out to your carrier, which you can find here, and requesting that your mail be held or rerouted.

 

What extra steps are you taking with your factory and warehouse?

Our warehouse and factory have implemented a strict protocol for all workers coming and leaving work, as well as environmental management procedures. Temperature checks are being performed daily to ensure the safety and health of other workers, masks are provided to each employee daily to provide protection during working hours and traveling from work and shared spaces are being disinfected routinely throughout the day.