Where are you guys located?
Our offices are in sunny, tropical Seattle, Washington.
Is everything eco-friendly?
That’s a great question. Being eco-friendly is at the top of our priorities, and so is giving you as much information as possible. Here’s a breakdown of each of our products and how it stacks up.
Packaging: Our packaging is 100% recycled and recyclable, so don’t throw it away!
Core Fabrics: Made from 79% recycled polyester (or RPET) and 21% spandex, our Core fabric is made from post-consumer water bottles.
Organic Cotton Blend: Both Pima cotton and modal are totally biodegradable fibers.
Reusable Pouch: Our reusable pouch is made with the same RPET that our bras and leggings are made from. So not only is it reusable and adorable, it’s just as good for the Earth as the rest of our line.
What is up with your facility in Taiwan?
Our facility in Taiwan that specializes in eco-friendly and high-quality textiles has developed one of the best processes for turning recycled water bottles into safe, soft fabric. It starts with 100% post-consumer water bottles that have their labels removed, are crushed into billions of miniscule chips and then washed until they’re sparkling clean.
After a bunch of science stuff with names like “polymerization” you get a soft yarn that is not only recycled but is not dependent on petroleum for processing and has diverted bottles from the landfill.
We aren’t kidding around with this stuff.
SA8000 is a social accountability standard and certificate developed by Social Accountability International (SAI). This organization created this certification to help and protect workers worldwide by providing a standardized guideline to protect the integrity of workers’ conditions and wages. SA8000 overlaps with Fair Trade certification in factory working conditions, but while Fair Trade is predominantly used for farming, SA8000 is a certification used in factory conditions. Our factories, certified SA8000, use zero forced or child labor, and always provide living wages and safe conditions.
Why Vietnam and not the USA?
You may not know it, but a lot of the best manufacturers for high-performance fabrics are located overseas. We know - we looked. The United States has great manufacturers for basic knitwear, but for our premium activewear the only machines up to the challenge were in Vietnam. Once we found our SA8000 certified manufacturer, we knew it was a match. Quality is everything to us, and we wanted to make sure we gave you the best product at the best price that you could find.
How do we know you’re really fair-trade, and using recycled fabrics?
We want to be as transparent as possible, so let’s give you some resources.
Our factory is SA8000 certified, which you can read about here, and view our certification here. This certification promises that our operation adheres to those super strict regulations that keep factory employees well-paid, safe, and living healthy lives.
Our recycled fabric is certified Standard 100 by Oeko-Tex, the world’s leader in testing fabrics to regulate harmful substances, and make sure every fabric’s origin and contents are totally up front for the consumer. See our certifications here.
Is your recycled polyester BPA free?
Yes, it is. And we understand why you’d want to check, because there is a lot of confusion around what kind of plastic there is floating around (pun very much intended). Plastics that contain BPA are polycarbonates, or the type of plastic specifically used in reusable water bottles. Plastic that used to use BPA was meant to last for a long time, like your old Nalgene from 2004.
Our recycled PET is polyethylene terephthalate and is used in single use water bottles and food containers. Not only that, but it has been repeatedly tested over 30 years for its safety. If it’s safe for your sandwich, it’s safe for your legs.
How do I wash and take care of my Girlfriend Collective pieces?
To keep our products as fresh and pretty as the day they arrived, wash in cold water and hang dry. Your leggings and sports bras, because of the quick-dry fabric, will be ready for you in just a few hours. Not to mention, a spin cycle on cold and hang drying is the best for the environment, and reduces energy use. It’s a win-win.
How much is shipping?
We are happy to offer free shipping on all orders of two or more items. If you order just one and live in the US, shipping is $7, and if you are outside of the US a single item order will be $12.
But where do you ship?
We currently offer shipping to the US, UK, Australia, and Canada. We are looking to expand shipping in the future, so hold tight if you’re in a different country! (Or move, because we hear Australia is nice this time of year.)
How do you ship in the US?
We use USPS for our standard shipping. Because of this, we can ship to any address that USPS recognizes! This includes PO Boxes, and US territories and military bases.
How do you ship internationally?
If you live in Canada, Australia, or the UK, we use your local shipping carriers. For Canada we ship with Canada Post, for Australia we use Australia Post, and if you’re in the UK your orders will be delivered through Royal Mail.
So when will my order ship?
It takes about 1-4 business days for your order to be processed and shipped. You will receive a shipping confirmation email with tracking as soon as this happens. Any orders placed before 4 PM PST will ship the same evening if order volume permits. Any order placed after 4 PM PST on Friday, or over the weekend, will ship out the following Monday. We are unable to process orders on weekends or holidays.
Ok, so when will my order arrive?
If you are in the US, your order will arrive within 7-10 business days, depending on customs.* If you’re one of our girlfriends in AK, HI, PR, or a US military base, your order may take an additional 2-4 weeks.
If you are in Australia or the UK, your package will arrive 8-12 days after it ships. Canadian orders will arrive within 7-14 business days.* Please note that the time your items take to clear customs will also vary by location.
*We work as hard as we can to stick to these timeframes, but in the event of weather, carrier delays, or production issues, your delivery may take longer. We promise we’ll make sure any wait is as short as possible.
Can I expedite my order?
At this time, we are offering only standard shipping, but the anticipation makes it so exciting, right?
Can I make changes to my order after it’s been placed?
Because we do our best to fulfill every order as soon as possible, we are unable to make changes to order details, including address changes, once it has been placed. If you do need to change anything, please email email@example.com as soon as you can and we will do our best to accommodate changes before your order processes. Thanks for your understanding.
Will I get a tracking number?
Absolutely. Right after you place your order you will receive a confirmation email letting you know we got all the information, and giving you an order number for your records. When it ships, about 1-4 business days after placing the order, we will send you a shipment notification email with tracking information so you can keep an eye on its progress. Please note that your tracking link will show movement after your order has cleared customs in 5-8 business days, so don’t be alarmed it the status isn’t available right away.
Will I be charged extra taxes after my item clears customs? (International.)
If you live in Australia or the UK, your deliveries are shipped on a DDP (Delivery Duty Paid) system, where you do not pay any additional fees when your order ships or crosses a border. Duties and taxes are calculated directly into your shipping costs, and are taken care of on check out. This does mean that duties and taxes are non-refundable.
Canada operates on a DDU (Delivery Duty Unpaid) basis, which means your duties and taxes are not charged on check out, but rather on delivery. Paying these taxes releases your order from customs. Your local customs office can help you with more information.
What happens if my package is stolen?
That is always frustrating when a package goes awry. Once your items are shipped however, we cannot be liable if it is lost or stolen. If your tracking number shows that your package as delivered but you did not receive it, please contact USPS for more information.
Returns and Exchanges US
You are responsible for shipping us your returns within 14 days of receiving your order at your own shipping cost using a carrier of your choice. Items must be unworn, unwashed, with the tags still attached. Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order.
Exchanges will be dependent on stock available and for the same style and color only. If you would like to exchange, email us at firstname.lastname@example.org.
Since you will be liable for any lost or damaged packages we recommend using a carrier that provides tracking numbers. Items must be unworn, unwashed, with the tags still attached.
Returns and Exchanges International
We cannot offer exchanges for our international customers at this time. However, you may return the items, postmarked within 14 calendar days of receipt, for your refund to be considered.
You are responsible for shipping us your returns at your own shipping cost using a carrier of your choice. Items must be unworn, unwashed, with the tags still attached. Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order. Please note that we cannot be responsible for any change in currency rates.
Treat Yo’self Promo Return Policy
We want you to love our products as much as we do, but we understand sometimes it just doesn’t work out. If you return your leggings from the promo deal, you’ll be charged full price for the bra and your return will be deducted accordingly. In addition, standard returns policy outlined above applies.
SUMMER18 Promo Return Policy
If you return your full price legging from the promo deal, you’ll be charged full price for the Ivory legging accordingly. Please note that there are no exchanges allowed on the Ivory legging from this promotion. Standard returns policy outlined above applies.
Manufacturing errors are rare, but if you receive a damaged product please email us at email@example.com within 48 hours of receiving your order. To receive a refund or exchange, follow these steps:
1. Do not remove the tags.
2. Take hi-resolution, well-lit photos of the damaged product and include them in your email.
3. We will review your claim and upon approval we will either provide a full refund or exchange, depending on stock and availability. In some cases, we may provide a pre-paid label to return the item before we approve.
Please allow 5-7 business days to process your return and 5-10 business days for your bank to post the refund to your account. We’ll send you an email when our team has processed your refund so you know it’s on the way.
Are you hiring?
We love that you want to join our team! When we have positions open we will post them here, so you can check back periodically to see what we have open. We’re a small team, though, and if you feel like you have something to contribute please email your resume and a cover letter to firstname.lastname@example.org.
Did you know microfibers are released when we wash yoga pants?
We absolutely know this. Making something that benefits the environment is our #1 priority, and at the top of that list was getting rid of the enormous amounts of plastic in our ocean and in our landfills. That being said, microfibers are an issue (though every single synthetic fabric releases them). We are researching on ways to limit the release of microfibers into the water system. In the meantime, you can purchase a solution now from: Patagonia.
Are you selling wholesale?
We are not doing widespread wholesale, but if you have an inquiry please email us at email@example.com and we would be happy to keep your information on file and answer any questions you may have.
Can I tour the factory?
This is the best question - we love that you are so invested just like we are. Our factory is an incredible place, and one that we are lucky enough to visit. Unfortunately, we are not over there often enough to facilitate tours in a working factory not set up for public visits. We would love to do this one day, though! If we are able, we’ll absolutely let you know.
What about stacking promo codes?
Please note that only one special promo, discount link, or referral code may be applied per order. There is no discount stacking of any kind. This includes, but is not limited to, any special promotions like seasonal sales, Refer a Friend, or our Brand Ambassador program.
Like free leggings? Then you’ll love Refer a Friend, our new referral program that allows you to share a code with friends and receive a free pair of Compressive Leggings after they buy. Just use your personalized code to give your friend $10 off their first purchase of $95 or more (excluding shipping, taxes, and returns), and 30 days after their purchase you’ll receive an email with a code for a free pair of leggings of your own. Please note that each code is single use and can only be used once. Codes cannot be combined with other offers and cannot be used on gift cards. Free legging code can be redeemed only for the Compressive leggings and excludes new color or style releases. Free leggings earned cannot be returned or exchanged. You can send your customized link to as many friends as you’d like, but you may not refer yourself through the creation of multiple email addresses. Not that you’d do that anyway...
We reserve the right to end, pause, or disable the program at any time. Free leggings earned before we end/pause/disable will be valid as usual, but once the program is on hold, there will be no $10 discount for the referred or free legging reward.