FAQs

Shipping

How much is shipping?

We are happy to offer free shipping on all orders of two or more items and on all leggings. (Ooh.) If you order just one non legging item and live in the US, shipping is $7; if you are outside the US, a single item order will be $12.

Where do you ship?

We currently offer shipping to the US, UK, Australia, and Canada. We are also available worldwide via nordstrom.com.

We use USPS to ship within the US. Because of this, we can ship to any address that USPS recognizes. This includes PO Boxes, US territories, and military bases.

If you live in Canada, Australia, or the UK, we use your local shipping carriers. For Canada, we ship with Canada Post, for Australia we use Australia Post, and for the UK, we use Skynet. 

When will my order arrive?

Orders ship within 1-4 business days of the order date. Once your order ships, you'll receive a shipping confirmation email with tracking. Please note that due to the Lunar New Year, orders placed between January 21-28 will not ship until January 29th.

If you're in the US, your order will arrive within 7-10 business days after it ships depending on customs.* If you’re in AK, HI, PR, or a US military base, your order may take an additional 2-4 weeks.

If you are in Australia or the UK, your package will arrive 8-12 days after it ships. Canadian orders will arrive within 7-14 business days. 

*We work hard to stick to these timeframes, but in the event of weather, carrier delays, or production issues, your delivery may take longer. We promise we’ll make sure any wait is as short as possible.

Please note any order placed after 4 PM PST on Friday or over the weekend will ship out the following Monday. We are unable to process orders on weekends or holidays.

Why does my order need to go through customs?

In order to limit the distance your items travel and avoid extra CO2, we keep our goods consolidated in Asia, then ship out from there. (Rather than shipping everything from our SA8000 certified factory in Vietnam to the US, then shipping it yet again to all the places we're available.)

What does "pre-shipment" mean?

“Pre-shipment” and "on its way" is postal service lingo that, in our case, means your order is going through customs. So if you see “pre shipment” on your tracking page, don’t fret — your order is on its way and tracking will update shortly. If you’d like, you can sign up for shipping notifications from USPS to be informed when your order arrives at the USPS facility and is distributed for delivery.

Holiday Cut-Off

We love presents. If you're sending one, make sure to order by December 8th in the Continental US for guaranteed delivery by December 24th. 

For International, non-continental US, and military addresses, orders must be placed by December 1st to arrive by December 24th.  

Can I expedite my order?

We are offering only standard shipping at this time, but the anticipation makes it so exciting, right?

Can I make changes to my order after it’s been placed?

Because we do our best to fulfill every order as soon as possible, we are unable to make changes to order details, including address changes. If you need to change anything, please email hello@girlfriend.com as soon as you can and we will do our best to accommodate changes before your order processes. 

Will I be charged extra taxes after my item clears customs? (International.)

If you live in Australia or the UK, your deliveries are shipped on a DDP (Delivery Duty Paid) system, so you won't pay any additional fees when your order ships or crosses a border. Duties and taxes are calculated directly into your shipping costs and are taken care of on check out. Please note that this means duties and taxes are non-refundable.

Canada operates on a DDU (Delivery Duty Unpaid) basis, which means your duties and taxes are charged on delivery rather than at checkout. Paying these taxes releases your order from customs. If you have any questions, your local customs office can assist you best.

What happens if my package is stolen?

Ugh, that's so frustrating. Once your items are shipped, we cannot be liable if they are lost or stolen. If your tracking number shows that your package was delivered but you did not receive it, please contact USPS for more information.

  

Care

How do I wash and take care of my Girlfriend Collective pieces?

Wash in cold water and hang to dry — it’s better for the environment and reduces energy use in addition to being the best way to take care of your clothes. Actually, you might want to consider doing this with your entire wardrobe…

Do all colors fit and feel the same?

You may notice some of our colors have a different hand-feel. Each color goes through a unique dyeing and brushing process, which results in some feeling a little stretchier than others — but rest assured, all of our colors carry the same durability, compression, and quality across the board.

Are your leggings sheer-proof?

We get it — no one wants a see-through legging. That’s why all of ours are opaque, with the majority of colors being 100% sheer-proof. However, our lighter colors (like Ivory, Sand Dollar, Sherbert, Citrine, etc.) are our only ones that are not 100% sheer-proof, so we recommend wearing underwear that matches your skin tone just in case.

When are you restocking?

As a slow fashion company, we produce our gear in limited quantities to avoid overproduction (a leading source of pollution in the fashion industry). That means that essentially all of our collections are limited edition and aren’t always restocked. When things sell out, we try to restock as soon as we can, but the health of our planet, you, and the people who make your clothes always comes first. That being said, if an item you like is in stock in your size and color, get it while it’s hot — and, you know, available.

Promotions

What's the deal with the Treat Yourself promotion?

Our annual Treat Yourself promo begins Monday, December 16, 2019 and ends at 11:59 PM PST on Friday, December 19, 2019, or while supplies last. This promo is not valid on previous purchases or out of stock items, and cannot be combined with any other promotions or offers. Please note items from this promo are final sale and there will be no refunds or exchanges for any items in the order. If you need help finding your perfect fit, send us an email at hello@girlfriend.com and we’d be happy to assist.

During the Treat Yourself time period, customers will receive a free bra or bodysuit when they purchase any two bottoms on girlfriend.com. 

What counts as a bottom: 

  • Leggings (High-Rise, Classic-Rise, Compressive, LITE)
  • Shorts (Run, Bike, and Gazelle)

What counts as a bra:

  • Bras and Bralettes (Paloma, Topanga, Lola, and Juliet)
  • Bodysuits (Lily, Silverlake, and Flex)
  • T-Shirts (any of The Perfect Tees, The 1 in 8 Tee)

Please note you must place all three items in your cart (the two bottoms and bra/bodysuit/t-shirt you would like) for the promo to apply. 

What's your return policy for THE Sale (25% off everything)?

THE Sale holiday promo began November 19th, 2019, and ended at 11:59pm PST on November 24th, 2019. All items purchased during this promo are returnable as long as they are within our return guidelines. 

Please note this promo was not valid on previous purchases, gift cards, or our ReGirlfriend program. The discount was reflected at checkout — no code necessary. 

What about stacking promo codes?

Stacking promo codes is a no go. Only one special promo, discount link, or referral code may be applied per order. We do not allow any discount stacking of any kind. This includes, but is not limited to, any special promotions like seasonal sales or Refer a Friend.

What is Refer a Friend?

Refer a Friend is our referral program that allows you to share a code with friends and receive a free pair of Compressive Leggings after they buy. Just use your personalized code to give your friend $10 off their first purchase of $95 or more (excluding shipping, taxes, and returns), and 30 days after their purchase you’ll receive an email with a code for a free pair of leggings of your own. Please note that each code is single use and can only be used once. Codes cannot be combined with other offers and cannot be used on gift cards. Free legging codes can be redeemed only for the Compressive leggings and excludes new color or style releases in their first 30 days. Free leggings cannot be returned or exchanged. You can send your customized link to as many friends as you’d like, but you may not refer yourself through the creation of multiple email addresses. Not that you’d do that anyway...

We reserve the right to end, pause, or disable the program at any time. Free leggings earned before we end/pause/disable will be valid as usual, but once the program is on hold, there will be no $10 discount for the referred or free legging reward. Please refer to full terms & conditions here.