Where are you located?
Our offices are in sunny, tropical Seattle, Washington.
Is everything eco-friendly?
We're like the earth's number one fan, so being eco-friendly is at the top of our priorities, as is giving you as much information as possible. Here’s a breakdown of each of our products and how it stacks up.
Packaging: Our packaging is 100% recycled and recyclable, so don’t throw it away!
Compressive Leggings + Bras: Made from 79% recycled polyester (or RPET) and 21% spandex, our leggings are made from 25 recycled post-consumer bottles and our bras are made from 11.
LITE Leggings: Made from recycled fishing nets and other waste using ECONYL® yarn, our LITE fabric is made up of 83% recycled nylon and 17% spandex.
Cupro: Our tees and tanks are 100% cupro, a delicate fiber made from waste the cotton industry leaves behind. Our yarn is made in a zero-waste, zero-emission facility in Japan, then constructed at our SA8000-certified factory in Hanoi.
Reusable Pouch: Our reusable pouch is made with the same RPET as our bras and leggings. So not only is it reusable and adorable, it’s just as good for the earth as the rest of our line.
How do you turn old water bottles into clothes?
Did you know almost all synthetic activewear is made from plastic? We just make ours with materials that would otherwise clog landfills and pollute the earth. It all starts with 100% post-consumer water bottles that have their labels removed, are crushed into billions of miniscule chips, and then washed until they’re sparkling clean.
After a bunch of science stuff with names like “polymerization,” you get a soft, recycled yarn that eliminates the need for petroleum and diverts water bottles from landfills at the same time. You can watch a video of the process here.
Where do you manufacture?
All of our textiles are made from recycled materials in our facility in Taiwan that specializes in eco-friendly and high-quality textiles, then cut-and-sewn in our SA8000 certified factory in Hanoi, Vietnam, that guarantees fair wages, safe and healthy conditions, and zero forced or child labor.
SA8000 is a social accountability standard and certificate developed by Social Accountability International (SAI). They created this certification to help and protect workers worldwide by providing a standardized guideline to protect the integrity of workers’ conditions and wages. SA8000 overlaps with Fair Trade certification, but while Fair Trade is predominantly used for farming, SA8000 is a certification used in factory conditions.
Why Vietnam and not the USA?
You may not know it, but a lot of the best manufacturers for high-performance fabrics are located overseas. We know - we looked. The United States has great manufacturers for basic knitwear, but for our premium activewear the only machines up to the challenge were in Vietnam. Once we found our SA8000 certified manufacturer, we knew it was a match. Quality is everything to us, and we wanted to make sure we gave you the best product at the best price that you could find.
How do we know you’re really fair-trade, and using recycled fabrics?
We want to be as transparent as possible, so we're happy to share our certifications with you.
Our factory is SA8000 certified, which you can read about here, and view our certification here. This certification promises that our operation adheres to those super strict regulations that keep factory employees well-paid, safe, and living healthy lives.
Our recycled fabric is certified Standard 100 by Oeko-Tex, the world’s leader in testing fabrics to regulate harmful substances. They make sure every fabric’s origin and contents are totally up front, so you know exactly what you’re putting on your body. See our certifications here.
Is your recycled polyester BPA free?
Yes, it is. We understand why you’d want to check, because there is a lot of confusion about what kind of plastic is floating around (pun very much intended), so let’s talk about it. Plastics that contain BPA are polycarbonates, or the type of plastic specifically used in reusable water bottles.
Our recycled PET is polyethylene terephthalate and is used in single use water bottles and food containers. This type of plastic has been repeatedly tested over 30 years for its safety. We say if it’s safe for your sandwich, it’s safe for your legs.
What can I do about microfibers?
Did you know all synthetic fabrics shed tiny pieces of plastic called microfibers in the wash? (It’s true. Even your favorite cozy fleece, swimwear, underwear, vintage dress, and, yep, Girlfriend leggings.) We recommend washing all of your synthetics in a washing bag or filter. We make and sell one here that attaches to your home washing machine and captures these fibers before they can enter water streams, keeping microfibers out of the oceans and away from the creatures that inhabit them. Let’s clean this place up.
How do you dye?
Our fabric is dyed with eco-friendly dyes and the wastewater is carefully cleaned and cooled before it is released. (We even donate the dye mud to a local pavement facility where it’s recycled into sidewalks and roads.)
The unique dyeing process can result in some irregularities in color, which are not considered damages. Please note colors may run at first, so we recommend washing your new leggings separately or with similar colors just in case.
Do all colors fit and feel the same?
You may notice some of our colors have a different hand-feel. Each color goes through a unique dyeing and brushing process, which results in some feeling a little stretchier than others — but rest assured, all of our colors carry the same durability, compression, and quality across the board.
Are your leggings sheer-proof?
We get it — no one wants a see-through legging. That’s why all of ours are opaque, with the majority of colors being 100% sheer-proof. However, our lighter colors (like Ivory, Sand Dollar, Sherbert, Citrine, etc.) are our only ones that are not 100% sheer-proof, so we recommend wearing underwear that matches your skin tone just in case.
How do I wash and take care of my Girlfriend Collective pieces?
Wash in cold water and hang to dry — it’s better for the environment and reduces energy use in addition to being the best way to take care of your clothes. Actually, you might want to consider doing this with your entire wardrobe…
More About Girlfriend Collective
Are you hiring?
We love that you want to join our team! If you feel like you have something to contribute please email your resume and a cover letter to email@example.com and we'd be happy to keep it on file.
Are you selling wholesale?
We do! Send us an email at firstname.lastname@example.org — we love to chat.
Can I tour the factory?
This is our favorite question — we love that you’re as invested as we are. Our factory is an incredible place, and one that we are lucky enough to visit. Unfortunately, we are unable to facilitate tours at this time. We would love to do this one day and if/when we are able, we’ll absolutely let you know.
Do you sell gift cards?
We just launched our e-Gift Cards, which you can find here. Our gift cards always fit and never expire. Some might say they make the perfect gift.
When are you restocking?
As a slow fashion company, we produce our gear in limited quantities to avoid overproduction (a leading source of pollution in the fashion industry). That means that essentially all of our collections are limited edition and aren’t always restocked. When things sell out, we try to restock as soon as we can, but the health of our planet, you, and the people who make your clothes always comes first. That being said, if an item you like is in stock in your size and color, get it while it’s hot — and, you know, available.
What's your return policy for the back to school promo (15% off everything)?
Our back to school (or whatever) promo begins September 12, 2019 and ends at midnight PST on September 18, 2019 or while supplies last. Please note this promo is not valid on previous purchases, gift cards, or our ReGirlfriend program. The discount will be reflected at checkout — no code necessary.
What about stacking promo codes?
Normally stacking promo codes is a no go, but just this once, we’re allowing you to use both the 15% off promo and a new customer promo if you have one. All other times, only one special promo, discount link, or referral code may be applied per order. There is no discount stacking of any kind. This includes, but is not limited to, any special promotions like seasonal sales or Refer a Friend.
Refer a Friend is our referral program that allows you to share a code with friends and receive a free pair of Compressive Leggings after they buy. Just use your personalized code to give your friend $10 off their first purchase of $95 or more (excluding shipping, taxes, and returns), and 30 days after their purchase you’ll receive an email with a code for a free pair of leggings of your own. Please note that each code is single use and can only be used once. Codes cannot be combined with other offers and cannot be used on gift cards. Free legging codes can be redeemed only for the Compressive leggings and excludes new color or style releases in their first 30 days. Free leggings cannot be returned or exchanged. You can send your customized link to as many friends as you’d like, but you may not refer yourself through the creation of multiple email addresses. Not that you’d do that anyway...
We reserve the right to end, pause, or disable the program at any time. Free leggings earned before we end/pause/disable will be valid as usual, but once the program is on hold, there will be no $10 discount for the referred or free legging reward. Please refer to full terms & conditions here.
Have questions about our shipping process? We’ve got answers.
How much is shipping?
We are happy to offer free shipping on all orders of two or more items and on all leggings. (Ooh.) If you order just one non legging item and live in the US, shipping is $7; if you are outside the US, a single item order will be $12.
Where do you ship?
We currently offer shipping to the US, UK, Australia, and Canada. We are also available worldwide via nordstrom.com.
We use USPS to ship within the US. Because of this, we can ship to any address that USPS recognizes. This includes PO Boxes, US territories, and military bases.
If you live in Canada, Australia, or the UK, we use your local shipping carriers. For Canada, we ship with Canada Post and for Australia we use Australia Post. In the UK, we ship all orders under 2KG via Yodel, and those over 2KG (think: 3+ leggings or more than 2 sets) via ParcelForce.
When will my order ship?
Please allow 1-4 business days for your order to be processed and shipped. Once your order ships, you'll receive a shipping confirmation email with tracking.
Please note any order placed after 4 PM PST on Friday or over the weekend will ship out the following Monday. We are unable to process orders on weekends or holidays.
When will my order arrive?
If you're in the US, your goods will arrive within 7-10 business days after they ship depending on customs.* If you’re in AK, HI, PR, or a US military base, your order may take an additional 2-4 weeks.
If you are in Australia or the UK, your package will arrive 8-12 days after it ships. Canadian orders will arrive within 7-14 business days. Please note that customs times may vary by location.
*We work hard to stick to these timeframes, but in the event of weather, carrier delays, or production issues, your delivery may take longer. We promise we’ll make sure any wait is as short as possible.
What does "pre-shipment" mean?
“Pre-shipment” is postal service lingo that, in our case, means your order is going through customs. So if you see “pre shipment” on your tracking page, don’t fret — your order is on its way and tracking will update shortly. If you’d like, you can sign up for shipping notifications from USPS to be informed when your order arrives at the USPS facility and is distributed for delivery.
Can I expedite my order?
We are offering only standard shipping at this time, but the anticipation makes it so exciting, right?
Can I make changes to my order after it’s been placed?
Because we do our best to fulfill every order as soon as possible, we are unable to make changes to order details, including address changes. If you need to change anything, please email email@example.com as soon as you can and we will do our best to accommodate changes before your order processes.
Will I be charged extra taxes after my item clears customs? (International.)
If you live in Australia or the UK, your deliveries are shipped on a DDP (Delivery Duty Paid) system, so you won't pay any additional fees when your order ships or crosses a border. Duties and taxes are calculated directly into your shipping costs and are taken care of on check out. Please note that this means duties and taxes are non-refundable.
Canada operates on a DDU (Delivery Duty Unpaid) basis, which means your duties and taxes are charged on delivery rather than at checkout. Paying these taxes releases your order from customs. If you have any questions, your local customs office can assist you best.
What happens if my package is stolen?
Ugh, that's so frustrating. Once your items are shipped, we cannot be liable if they are lost or stolen. If your tracking number shows that your package was delivered but you did not receive it, please contact USPS for more information.