Where are you located?
Our offices are in sunny, tropical Seattle, Washington.
Is everything eco-friendly?
We're like the earth's number one fan, so being eco-friendly is at the top of our priorities, and so is giving you as much information as possible. Here’s a breakdown of each of our products and how it stacks up.
Packaging: Our packaging is 100% recycled and recyclable, so don’t throw it away!
Compressive Leggings + Bras: Made from 79% recycled polyester (or RPET) and 21% spandex, our leggings are made from 25 recycled post-consumer bottles and our bras are made from 11.
LITE Leggings: Made from recycled fishing nets and other waste using ECONYL® fiber, our LITE fabric is made up of 83% recycled nylon and 17% spandex.
Cupro: We make our tees and tanks from 100% cupro, a delicate fiber made from waste the cotton industry leaves behind. Our cupro yarn is made in a zero-waste, zero-emission facility in Japan, then constructed at our SA8000-certified factory in Hanoi.
Reusable Pouch: Our reusable pouch is made with the same RPET as our bras and leggings. So not only is it reusable and adorable, it’s just as good for the Earth as the rest of our line.
What is up with your facility in Taiwan?
Our facility in Taiwan that specializes in eco-friendly and high-quality textiles has developed one of the best processes for turning recycled water bottles into safe, soft fabric. It starts with 100% post-consumer water bottles that have their labels removed, are crushed into billions of miniscule chips and then washed until they’re sparkling clean.
After a bunch of science stuff with names like “polymerization” you get a soft, recycled yarn that eliminates the need for petroleum and diverts water bottles from landfills at the same time.
We aren’t kidding around with this stuff.
SA8000 is a social accountability standard and certificate developed by Social Accountability International (SAI). This organization created this certification to help and protect workers worldwide by providing a standardized guideline to protect the integrity of workers’ conditions and wages. SA8000 overlaps with Fair Trade certification in factory working conditions, but while Fair Trade is predominantly used for farming, SA8000 is a certification used in factory conditions. Our factories, certified SA8000, use zero forced or child labor, and always provide living wages and safe conditions.
Why Vietnam and not the USA?
You may not know it, but a lot of the best manufacturers for high-performance fabrics are located overseas. We know - we looked. The United States has great manufacturers for basic knitwear, but for our premium activewear the only machines up to the challenge were in Vietnam. Once we found our SA8000 certified manufacturer, we knew it was a match. Quality is everything to us, and we wanted to make sure we gave you the best product at the best price that you could find.
How do we know you’re really fair-trade, and using recycled fabrics?
We want to be as transparent as possible, so let’s give you some resources.
Our factory is SA8000 certified, which you can read about here, and view our certification here. This certification promises that our operation adheres to those super strict regulations that keep factory employees well-paid, safe, and living healthy lives.
Our recycled fabric is certified Standard 100 by Oeko-Tex, the world’s leader in testing fabrics to regulate harmful substances. They make sure every fabric’s origin and contents are totally up front, so you know exactly what you’re putting on your body. See our certifications here.
Is your recycled polyester BPA free?
Yes, it is. We understand why you’d want to check, because there is a lot of confusion about what kind of plastic is floating around (pun very much intended), so let’s talk about it. Plastics that contain BPA are polycarbonates, or the type of plastic specifically used in reusable water bottles.
Our recycled PET is polyethylene terephthalate and is used in single use water bottles and food containers. Not only that, but it has been repeatedly tested over 30 years for its safety. We say if it’s safe for your sandwich, it’s safe for your legs.
How do I wash and take care of my Girlfriend Collective pieces?
To keep our products as fresh and pretty as the day they arrived, wash in cold water and hang dry. A spin cycle on cold followed by hang drying is also best for the environment and reduces energy use — actually, you might want to consider doing this with all of your clothes.
Please refer to our shipping page here.
Please refer to our returns page here.
Are you hiring?
We love that you want to join our team! When we have positions open we will post them here, so you can check back periodically to see what we have open. If you feel like you have something to contribute please email your resume and a cover letter to firstname.lastname@example.org and we'd be happy to keep it on file.
What can I do about microfibers?
Did you know that all synthetic fabrics like nylon and polyester (recycled or not) release microfibers when you wash them? We’re hard at work seeking a solution for this problem, but in the meantime, we recommend washing your synthetics in a filtering system like this one from REI.
Are you selling wholesale?
We are not doing widespread wholesale, but if you have an inquiry please email us at email@example.com and we would be happy to answer any questions you may have.
Can I tour the factory?
This is our favorite question — we love that you’re as invested as we are. Our factory is an incredible place, and one that we are lucky enough to visit. Unfortunately, we are unable to facilitate tours at this time. We would love to do this one day and if/when we are able, we’ll absolutely let you know.
Do you sell gift cards?
We do! We just launched our e-Gift Cards, which you can find here. Our gift cards always fit and never expire. Some might say they make the perfect gift.
When are you restocking?
As a slow fashion company, we produce our gear in limited quantities to avoid overproduction (a leading source of pollution in the fashion industry). That means that essentially all of our collections are limited edition and aren’t always restocked. When things sell out, we try to restock as soon as we can, but the health of our planet, you, and the people who make your clothes always comes first. That being said, if an item you like is in stock in your size and color, get it while it’s hot — and, you know, available.
What about stacking promo codes?
Stacking promo codes is a no go. Only one special promo, discount link, or referral code may be applied per order. There is no discount stacking of any kind. This includes, but is not limited to, any special promotions like seasonal sales, Refer a Friend, or our Brand Ambassador program.
Like free leggings? Then you’ll love Refer a Friend, our new referral program that allows you to share a code with friends and receive a free pair of Compressive Leggings after they buy. Just use your personalized code to give your friend $10 off their first purchase of $95 or more (excluding shipping, taxes, and returns), and 30 days after their purchase you’ll receive an email with a code for a free pair of leggings of your own. Please note that each code is single use and can only be used once. Codes cannot be combined with other offers and cannot be used on gift cards. Free legging code can be redeemed only for the Compressive leggings and excludes new color or style releases. Free leggings earned cannot be returned or exchanged. You can send your customized link to as many friends as you’d like, but you may not refer yourself through the creation of multiple email addresses. Not that you’d do that anyway...
We reserve the right to end, pause, or disable the program at any time. Free leggings earned before we end/pause/disable will be valid as usual, but once the program is on hold, there will be no $10 discount for the referred or free legging reward. Please refer to full terms & conditions here.
Welcome to the Collective! We’re so glad you’re here. Just a quick heads up: Your free item is non-returnable and non-exchangeable. Feel free to email us at firstname.lastname@example.org if you need sizing help! Additionally, please note our limited edition Lime is benefitting One Tree Planted for Earth Day 2019. In order to maximize the amount of trees we are able to plant, discounts will not be allowed on Lime on April 22nd, 2019. Lime will be eligible for promotions on April 23rd.