Where are you guys located?
Our offices are in sunny, tropical downtown Seattle, Washington.
Ethics & Manufacturing
Is everything eco-friendly?
That’s a great question. Being eco-friendly is at the top of our priorities, and so is giving you as much information as possible. Here’s a breakdown of each of our products and how it stacks up.
Packaging: Our packaging is 100% recycled and recyclable, so don’t throw it away!
Core Fabrics: Made from 79% recycled polyester (or RPET) and 21% spandex, our Core fabric is made from post-consumer water bottles.
Organic Cotton Blend: Both Pima cotton and modal are totally biodegradable fibers.
Reusable Pouch: Our reusable pouch is made with the same RPET that our bras and leggings are made from. So not only is it reusable and adorable, it’s just as good for the Earth as the rest of our line.
What is up with your facility in Taiwan?
Our facility in Taiwan that specializes in eco-friendly and high-quality textiles has developed one of the best processes for turning recycled water bottles into safe, soft fabric. It starts with 100% post-consumer water bottles that have their labels removed, are crushed into billions of miniscule chips and then washed until they’re sparkling clean.
After a bunch of science stuff with names like “polymerization” you get a soft yarn that is not only recycled but is not dependent on petroleum for processing and has diverted bottles from the landfill.
We aren’t kidding around with this stuff.
SA8000 is a social accountability standard and certificate developed by Social Accountability International (SAI). This organization created this certification to help and protect workers worldwide by providing a standardized guideline to protect the integrity of workers’ conditions and wages. SA8000 overlaps with Fair Trade certification in factory working conditions, but while Fair Trade is predominantly used for farming, SA8000 is a certification used in factory conditions. Our factories, certified SA8000, use zero forced or child labor, and always provide living wages and safe conditions.
Why Vietnam and not the USA?
You may not know it, but a lot of the best manufacturers for high-performance fabrics are located overseas. We know - we looked. The United States has great manufacturers for basic knitwear, but for our premium activewear the only machines up to the challenge were in Vietnam. Once we found our SA8000 certified manufacturer, we knew it was a match. Quality is everything to us, and we wanted to make sure we gave you the best product at the best price that you could find.
How do we know you’re really fair-trade, and using recycled fabrics?
We want to be as transparent as possible, so let’s give you some resources.
Our factory is SA8000 certified, which you can read about here, and view our certification here. This certification promises that our operation adheres to those super strict regulations that keep factory employees well-paid, safe, and living healthy lives.
Our recycled fabric is certified Standard 100 by Oeko-Tex, the world’s leader in testing fabrics to regulate harmful substances, and make sure every fabric’s origin and contents are totally up front for the consumer. See our certifications here.
Is your recycled polyester BPA free?
Yes, it is. And we understand why you’d want to check, because there is a lot of confusion around what kind of plastic there is floating around (pun very much intended). Plastics that contain BPA are polycarbonates, or the type of plastic specifically used in reusable water bottles. Plastic that used to use BPA was meant to last for a long time, like your old Nalgene from 2004.
Our recycled PET is polyethylene terephthalate and is used in single use water bottles and food containers. Not only that, but it has been repeatedly tested over 30 years for its safety. If it’s safe for your sandwich, it’s safe for your legs.
How do I wash and take care of my Girlfriend Collective pieces?
To keep our products as fresh and pretty as the day they arrived, wash in cold water and hang dry. Your leggings and sports bras, because of the quick-dry fabric, will be ready for you in just a few hours. Not to mention, a spin cycle on cold and hang drying is the best for the environment, and reduces energy use. It’s a win-win.
Our shipping policy is laid out in detail here but we can answer a few quick questions for you below!
Where do you ship?
We currently ship to the US, UK, Australia, and Canada.
Why do you only ship to a few countries?
When we did our pre-order campaign we honed our manufacturing, got to know our incredible customers, and developed our full line. Unfortunately, one of the things we learned was that with our current shipping partners, shipping to most places is expensive and extremely unreliable. We want to do the best we can so we decided, for the time being, to only offer shipping to the US, UK, Canada, and Australia while we search for a better way to handle shipping to other countries. We are so excited to continue to grow and improve, and thank you for helping us get there.
How long is it going to take for me to get my order?
All that is dependent on where you live. After you receive your shipping notification, it will take around 7-10 business days for continental US customers, depending on customs clearance, with an additional 2-4 weeks for order to Alaska, Hawaii, US military bases, or Puerto Rico. International orders arrive between 8-14 business days after they ship. Look at our full shipping page to see exact time frames by region. Please note that the time your items take to clear customs will also vary by location.
My item has been returned to sender and I live outside the US, what gives?
That’s so frustrating, and we absolutely can help you. International addresses are very sensitive, and one error can make all the difference. Please email us at email@example.com and we will verify a correct address and work with you to make this right.
Girlfriend Collective is a small, independent company with limited stock. As such, our return policy is strict. We value you as our customer, and as we grow we will adjust our policies as we can. Make sure to read a summary of our process below, and go to our Returns page for the full story.
How do I return or exchange something if I live in the US? Can I?
Of course you can! You can exchange the same color and style of any of our products. Keep the tags on, don’t wash anything, and don’t wear the items outside the house. You’ll be responsible for shipping us returns with a carrier of your choice, after which we’ll take a look and process your refund or exchange (exchanges are based on stock available).
What if I need to return or exchange internationally?
We are happy to have you return an item using the same process as our US customers! However, we cannot offer exchanges internationally right now. For a return, you must postmark the item within 14 calendar days of receipt, and we’ll help you get your refund started. Note that we can’t be responsible for changes in the currency rates!
How long will it take for my return to go through?
From when you send us your returned items, allow us about 5-7 business days to process and verify your return or exchange, and if we are issuing a refund about 5-10 business days for it to be posted to your account. Worry not - we’ll send you an email when that refund is on its way.
More About Girlfriend Collective
Are you hiring?
We love that you want to join our team! When we have positions open we will post them here, so you can check back periodically to see what we have open. We’re a small team, though, and if you feel like you have something to contribute please email your resume and a cover letter to firstname.lastname@example.org.
Did you know microfibers are released when we wash yoga pants?
We absolutely know this. Making something that benefits the environment is our #1 priority, and at the top of that list was getting rid of the enormous amounts of plastic in our ocean and in our landfills. That being said, microfibers are an issue (though every single synthetic fabric releases them). We are researching on ways to limit the release of microfibers into the water system. In the meantime, you can purchase a solution now from: Patagonia.
Are you selling wholesale?
We are not doing widespread wholesale, but if you have an inquiry please email us at email@example.com and we would be happy to keep your information on file and answer any questions you may have.
Can I tour the factory?
This is the best question - we love that you are so invested just like we are. Our factory is an incredible place, and one that we are lucky enough to visit. Unfortunately, we are not over there often enough to facilitate tours in a working factory not set up for public visits. We would love to do this one day, though! If we are able, we’ll absolutely let you know.
Refer A Friend
What’s the deal with Refer a Friend?
Like free leggings? Then you’ll love Refer a Friend, our new referral program that allows you to share a code with friends and receive free leggings after they buy. Just use your personalized code to give your friend $10 off their first purchase of $95 or more (excluding shipping, taxes, and returns), and 30 days after their purchase you’ll receive an email with a code for a free pair of leggings of your own. Please note that each code is single use and can only be used once. Codes cannot be combined with other offers and cannot be used on gift cards. You can send your customized link to as many friends as you’d like, but you may not refer yourself through the creation of multiple email addresses. Not that you’d do that anyway…